Last Updated November 12, 2022
THIRD PARTY WEBSITES
INFORMATION YOU PROVIDE
When you subscribe to one of our Services, we may ask for your personal information. For example, you may need to authorize a Brighter Help application with API access to your Zendesk account in order to use our Service. This authorization process automatically provides us with personal information such as your name, email, and Zendesk subdomain.
We may also ask for and collect personal information when you submit web forms on our Website or inquire about our Services by email.
You may be required to provide billing information to us or through a third-party service provider that handles payment processing. We do not store any billing information directly on any of our servers and rely on the third-party service provider to process payments. The third-party service provider is not allowed to store or use your billing information for any purpose other than processing payments.
INFORMATION THAT WE COLLECT FROM YOU
Cookies and advertising
When you access our Website and Services, we gather certain information and store them in logs. These logs may include information such as your IP address, browser type, operating system, date/time stamp, and locale.
We collect analytics information when you use our Website and Services to help us make improvements to them. Such analytics information may include events that occur on our Website and Services, performance data, and usage information. We may also share non-identifiable data about your actions on our Website and Services with third-party analytics service providers.
Third party sources
We may also receive personal information from third party sources such as advertising networks, our business partners, and information that is accessible to us on social media.
HOW WE USE YOUR INFORMATION
We may use the information that we collect from you to help us deliver our Services. Additionally, we may use your personal information to:
operate and improve our Website and Services
enable secure access to our Services
send you important updates and security alerts
respond to your questions, comments, and feedback
send promotional emails such as offers and information about new products and services (you can opt out of marketing emails at any time by following the unsubscribe link found in our marketing emails or by contacting us at email@example.com)
personalize and optimize your onboarding experience
investigate and prevent fraudulent activity, unauthorized access, and other illegal activities
We will never sell your information to third parties.
SHARING YOUR INFORMATION
Third-party service providers
We share personal information with third-party service providers that we use for web hosting, infrastructure, payment processing, customer support, analytics, and other services that are necessary for us to deliver our Services.
With your consent
We may also share your personal information with third parties when we have your consent to do so. For example, we may ask for your consent to share your contact details with potential customers that are interested in learning about your experience with our Services.
Your personal information is stored and processed on our servers located in the United States of America.
We take the appropriate security measures to safeguard your data against unauthorized access and other malicious activities that may compromise your data. These measures may include internal reviews of our data collection practices, ensuring that all data is transferred via secure protocols and that we are appropriately encrypting data where personal information is stored.
While we have these security measures in place, we cannot guarantee that they will prevent unauthorized access to personal information.
We will retain personal information for as long as necessary to provide you with our Services and for other legitimate business interests such as to comply with legal requirements. If there is no longer a legitimate business interest for retaining your data, we will delete it.
ACCESSING AND UPDATING YOUR INFORMATION
We will only collect and process your personal information where we have your consent and it is absolutely necessary for our Services to function.
While using our Services, you have the right to access your personal information and request it to be corrected, amended, or deleted. We will respond to such requests within a reasonable amount of time. Please keep in mind that we may need to retain certain information to comply with our legal obligations.
For all requests related to accessing or updating your information, please send an email to firstname.lastname@example.org.