Privacy Policy

Last Updated November 12, 2022

www.brighterhelp.com (the “Website”) and applications available on the Website or the Zendesk Marketplace (our “Service(s)”) are operated by Brighter Help LLC (“Brighter Help”, “us”, “we”, or “our”).

The purpose of this Privacy Policy is to describe how Brighter Help collects, uses, and shares your personal information when you visit the Website or use our Services. It also provides details on how you can access and update your personal information.

If you have any questions about this Privacy Policy, you may contact us at support@brighterhelp.com before using our Website and Services.

CONSENT

By using our Website and Services, you accept this Privacy Policy and consent to the use of your personal information as outlined in this Privacy Policy.

If you do not agree to this Privacy Policy, please discontinue use of the Website and the Services.

THIRD PARTY WEBSITES

This Privacy Policy does not apply to third party websites. Our Website and Services may have links to other websites and may appear in the search results of other websites. We do not exercise control over such other websites and encourage you to review their privacy policies to learn more about how they handle your information.

INFORMATION YOU PROVIDE

Account information

When you subscribe to one of our Services, we may ask for your personal information. For example, you may need to authorize a Brighter Help application with API access to your Zendesk account in order to use our Service. This authorization process automatically provides us with personal information such as your name, email, and Zendesk subdomain.

We may also ask for and collect personal information when you submit web forms on our Website or inquire about our Services by email.

Billing information

You may be required to provide billing information to us or through a third-party service provider that handles payment processing. We do not store any billing information directly on any of our servers and rely on the third-party service provider to process payments. The third-party service provider is not allowed to store or use your billing information for any purpose other than processing payments.

INFORMATION THAT WE COLLECT FROM YOU

Cookies and advertising

We may partner with third parties to use cookies, web beacons, tags, and other tracking technologies to collect information about your activities on our Website or other websites. This information may be used to suggest more relevant ads to you, personalize your experience, and measure the performance of our ad campaigns.

Logs

When you access our Website and Services, we gather certain information and store them in logs. These logs may include information such as your IP address, browser type, operating system, date/time stamp, and locale.

Analytics

We collect analytics information when you use our Website and Services to help us make improvements to them. Such analytics information may include events that occur on our Website and Services, performance data, and usage information. We may also share non-identifiable data about your actions on our Website and Services with third-party analytics service providers.

Third party sources

We may also receive personal information from third party sources such as advertising networks, our business partners, and information that is accessible to us on social media.

HOW WE USE YOUR INFORMATION

We may use the information that we collect from you to help us deliver our Services. Additionally, we may use your personal information to:

operate and improve our Website and Services
enable secure access to our Services
send you important updates and security alerts
respond to your questions, comments, and feedback
send promotional emails such as offers and information about new products and services (you can opt out of marketing emails at any time by following the unsubscribe link found in our marketing emails or by contacting us at support@brighterhelp.com)
personalize and optimize your onboarding experience
investigate and prevent fraudulent activity, unauthorized access, and other illegal activities

We will never sell your information to third parties.

SHARING YOUR INFORMATION

Third-party service providers

We share personal information with third-party service providers that we use for web hosting, infrastructure, payment processing, customer support, analytics, and other services that are necessary for us to deliver our Services.

With your consent

We may also share your personal information with third parties when we have your consent to do so. For example, we may ask for your consent to share your contact details with potential customers that are interested in learning about your experience with our Services.

DATA PROTECTION

Your personal information is stored and processed on our servers located in the United States of America.

We take the appropriate security measures to safeguard your data against unauthorized access and other malicious activities that may compromise your data. These measures may include internal reviews of our data collection practices, ensuring that all data is transferred via secure protocols and that we are appropriately encrypting data where personal information is stored.

While we have these security measures in place, we cannot guarantee that they will prevent unauthorized access to personal information.

DATA RETENTION

We will retain personal information for as long as necessary to provide you with our Services and for other legitimate business interests such as to comply with legal requirements. If there is no longer a legitimate business interest for retaining your data, we will delete it.

ACCESSING AND UPDATING YOUR INFORMATION

We will only collect and process your personal information where we have your consent and it is absolutely necessary for our Services to function.

While using our Services, you have the right to access your personal information and request it to be corrected, amended, or deleted. We will respond to such requests within a reasonable amount of time. Please keep in mind that we may need to retain certain information to comply with our legal obligations.

For all requests related to accessing or updating your information, please send an email to support@brighterhelp.com.

CHANGES TO THIS PRIVACY POLICY

We may make changes to this Privacy Policy from time to time by publishing the updated Privacy Policy on our Website. We recommend that you periodically visit this page to review changes to our Privacy Policy.

If you have any questions regarding this Privacy Policy, please contact us by email at support@brighterhelp.com.